At PawCam, we want you to feel confident in your purchase. If for any reason you’re not completely satisfied, we offer a straightforward refund policy to ensure your peace of mind.
Returns
- Eligibility for Refund:
To be eligible for a refund, your item must be unused, in the same condition as you received it, and returned in its original packaging. - Timeframe:
You have 30 days from the date of delivery to request a refund. - How to Request a Return:
Email us at hello@pawcam.co.uk with your order number, reason for return, and proof of purchase. Our team will provide you with further instructions.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will automatically be applied to your original payment method within 7–10 business days.
Shipping Costs
- Return Shipping:
Customers are responsible for the cost of return shipping unless the product is defective or damaged. - Non-Refundable Shipping Costs:
Original shipping charges (if any) are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at hello@pawcam.co.uk with photos and a description of the issue. We will arrange for a replacement or full refund at no additional cost.
Warranty Policy
At PawCam, all of our products come with a 1-Year Warranty to ensure your satisfaction and the longevity of your purchase.
- What is Covered:
- Manufacturing defects.
- Malfunction of the product under normal use.
- Any issues with product performance due to manufacturing errors.
- What is Not Covered:
- Damage caused by misuse, neglect, or unauthorized modifications.
- Accidental damage (e.g., drops, spills).
- Normal wear and tear.
- How to Claim Warranty:
- Contact us at hello@pawcam.co.uk with your order details, a description of the issue, and any supporting photos or videos.
- If the issue falls under warranty, we will repair, replace, or refund the product at no additional cost.
Contact Information
If you have any questions about our refund or warranty policies, please reach out to us:
- Business Name: PawCam
- Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
- Email: hello@pawcam.co.uk